Which? Trusted Traders Dispute Resolution
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
- As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
- In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
- Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
- In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? on 0117 456 6031 or via their website.
Would you like to speak to a friendly advisor about designing and fitting your bathroom?
Starting a new bathroom design project is always exciting, but we appreciate it can be somewhat daunting too – so why not pick up the phone to speak to us about what you would like to do or come in to have a look around our bathroom showroom to get some ideas?
Impressed with his work and are very much enjoying the results
“Just a short note to let you know how delighted we are with the new bathroom. Your bathroom fitter is obviously a master craftsman. We were very impressed with his work and are very much enjoying the results.
We would also like to mention his assistant, a young man who will definitely be an asset in years to come! Thank you once again for transforming a drab, ordinary bathroom.”
Colin & Jo Knight
